Refund & Exchange Policy

Your Satisfaction Is Key!

It is very important to us that you are thrilled with your purchase. In the rare instance the product you receive is damaged, defective or does not match the product description, we definitely want to hear about it. We want to make sure you receive a full refund or an exchange that will make you jump with joy. If you are just unhappy with your product, please let us know about that too.

Refunds & Returns

Our refund policy lasts 12 days. If 12 days have passed since you received your product, we will not be able to offer you a refund or exchange. Please contact us within 12 days if your product is damaged, defective or does not match the product description. It is important that you contact us within the 12 day time period.

If your product is damaged, defective, or doesn’t match the description, you are eligible for a reshipment of the item or a full refund. To claim the reshipment or refund, please email us a clear photo of the item showing that it is damaged, defective, or doesn’t match the description. 

We are not responsible for damages caused by wear and tear, submergence into water, or sizing differences.

Your item must be returned, unused and in the same condition that you received it. It must also be in the original packaging. Please note that in rare instances, we may, at our own discretion, waive the requirement of returning the item.

To initiate your return, you will need to email a copy of your receipt or proof of purchase, and a picture of the product (if needed) to great.support@rareblooms.com

Once your request is approved, you must ship your return to:

Rare Blooms
2201 Francisco Drive, Ste. 140-138
El Dorado Hills, CA 95762
United States

You will be responsible for paying for your own shipping costs for returning your item.

If you are shipping an item valued over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 12 days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at great.support@rareblooms.com

Exchanges

We only replace items if they are defective, damaged, or do not match the description.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Orders That Include a Free Gift

If you received an order that came with a free gift, you must also return the free gift. If the free gift is not returned, we will deduct the retail value of the gift from your refund.

Customs, Duties and Import Fees

International orders may be subject to import duties, tariffs, Value-Added Tax (VAT) or other fees incurred with your purchase. The customer is responsible for any customs charges that may be applied to the shipment. If you refuse a package after it has shipped and cleared by customs, we will deduct all fees associated with the package return from your refund.

Unfortunately, Rare Blooms has no control over these charges. Customs determines these charges and Rare Blooms has no way of knowing what these charges may be. Rare Blooms is not responsible for any charges or actions taken by customs or the package delivery service.